Supporting a High-Compliance Environmental Laboratory: How American Analytics, Inc. Achieved Reliable, Continuous IT Performance
American Analytics, Inc. is a California-based environmental engineering and laboratory testing firm with over 40 years of experience operating across two specialized divisions: an engineering consultancy focused on toxic and nuclear waste remediation, and a fully accredited environmental testing laboratory analyzing water, soil, air, hazardous substances, and Hazardous chemotherapy drugs and hormones. As the business expanded and its systems aged, maintaining the reliability essential to serving government agencies, major engineering firms, and healthcare institutions became increasingly difficult, prompting the need for a new, dependable IT partner.
The Challenge
American Analytics’ operations depended on a complex IT environment supporting over 40 workstations and roughly 30 specialized scientific instruments, many of which ran on legacy software that couldn’t be replaced or updated. These instruments required real-time connectivity to in-house servers for data transmission, backups, and reporting. Despite the criticality of this setup, previous IT vendors were slow to respond to outages and frequently failed to resolve issues promptly, or at all. With some previous IT consultants, server downtime lasted days, leaving staff unable to work and delaying client reports. For a business where even a few hours of downtime translated into substantial financial and reputational risk, this was unsustainable.
The situation was compounded by the company’s regulatory obligations. As a highly accredited laboratory working with sensitive environmental and pharmaceutical data, American Analytics had no margin for IT errors. Delays didn’t just impact internal operations; they jeopardized deliverables to clients operating under strict government contracts and compliance requirements.
The Solution
IT Support LA took over management of American Analytics’ IT systems, delivering a hands-on, responsive approach tailored to their technical and regulatory environment.
The team installed and configured new servers capable of supporting both modern software and aging scientific instrumentation, maintaining full compatibility with legacy systems critical to laboratory workflows. They integrated more than 30 scientific devices and over 40 workstations into a centralized, real-time network environment, enabling secure data capture, transmission, and compliance-grade backups.
To support the laboratory’s complex technical ecosystem, IT Support LA managed legacy operating systems and proprietary software that could not be upgraded, delivering seamless connectivity between specialized instruments, hardware platforms, and data servers without requiring disruptive changes. They established reliable, real-time communication between instruments and servers to maintain uninterrupted data flow and meet stringent regulatory requirements for documentation and system integrity.
In addition to coordinating all infrastructure needs, including email systems, internal networking, and monitoring, IT Support LA provided rapid, on-demand troubleshooting, routinely resolving issues within minutes and ensuring uninterrupted operational continuity.
Results
- Eliminated prolonged downtime that previously disrupted lab operations and engineering workflows, restoring confidence across teams and clients.
- Resolved IT issues rapidly, reducing staff idle time and ensuring full operational continuity.
- Supported both modern and legacy lab systems, avoiding costly instrument replacement or software overhauls.
- Enabled uninterrupted operation of all scientific instruments, including those dependent on legacy software environments.
- Met stringent compliance requirements of regulatory bodies, including accreditation from the Department of Defense and the state of California.
- Improved reliability of critical infrastructure, allowing uninterrupted communication between scientific instruments and data systems.
- Reduced business risk, safeguarding the company’s ability to deliver chemistry reports and environmental analysis without delays that could impact client contracts.
“In our line of work, even a short interruption can halt testing, delay critical reports, and jeopardize contracts tied to government agencies. IT Support LA understood that reality better than any provider we had worked with before. They kept our systems running continuously, protected our data with the level of security our industry demands, and responded within minutes whenever something needed attention. Their reliability allowed our laboratory and engineering teams to stay fully operational, which is essential when clients depend on us for time-sensitive, compliance-driven work.”
- Dr. Michael Uziel, American Analytics, Inc.
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