Introduction (Acceptance of Terms)

This Terms of Use applies to itsupportla.com (the website), our Mobile App, including any content, functionality, services, or products offered on or through the website or Mobile App (hereinafter the “Services”), and IT Support LA, a California corporation, which owns and operates the Services (collectively, “We” or “Us” or “Our”).

This Terms of Use, along with our Privacy Policy, governs your use of the Services. For purposes of this Terms of Use, unless otherwise noted, all references to IT Support LA, include itsupportla.com our Mobile App. By using the Services, you consent to the terms of use described in this Terms of Use.

Please read this Terms of Use carefully before you use the Services. By using the Services, you accept and agree to be bound and abide by the terms of this Terms of Use and our Privacy Policy. If you don’t want to agree to or be bound by the terms of this Terms of Use or our Privacy Policy, please do not use the Services.


Changes to Terms of Use

We, at our sole discretion, may, from time to time, make changes to this Terms of Use without notice to you. We advise you to check this page from time to time for any changes. By your continued use of the Services, you consent to the changes made to this Terms of Use.


Privacy Policy

Our use and protection of the information we collect about you through the Services is governed by our Privacy Policy. Please take a moment to visit our Privacy Policy page to learn more.


Changes to the Services

We may make changes to the functionality, delivery method, availability, or equipment needed to access the Services from time to time, with or without notice to you. However, we do not make any guarantees that the material or content found on the Services will always be up-to-date. We reserve the right to maintain outdated information, terminate access to the website, or cease operations indefinitely.


Account Access and Security

We reserve the right to terminate or temporarily disable your access to the Services or any portion thereof. We will not be liable for any claims arising from your inability to use the Services, whether permanently or for a brief time.

In order to access Services you are subscribed to, you will be asked to provide registration details like your name, email address, and other information. It is a condition of your use of the Services that all the information you provide is accurate, current, and complete.

You are solely responsible to:

  • Comply with the terms of this Terms of Use
  • Ensure that anyone you allow to access the Services is aware of the terms of this Terms of Use, and comply with them.
  • Treat your username and password as confidential and not disclose it to anyone.
  • Immediately notify us of any unauthorized use or misuse of your username and password, or any other security breach.

Exit your account every time you are finished accessing the Services, especially from a non-secure or public device. (You should be particularly cautious when accessing your account from a public or shared device so that others are not able to view or record your password or other personal information.)


Lawful Use

You shall use the Services for lawful purposes only. You shall not post or transmit through the Services any materials which:

  • violate any applicable federal, state, local and international law or regulation (including, without limitation, any laws regarding the export of data or software to and from the US or other countries);
  • exploits, harms or attempts to exploit or harm minors in any way by exposing them to inappropriate content, asking for personally identifiable information or otherwise;
  • violate or infringe in any way upon the rights of others;
  • are unlawful, threatening, abusive, defamatory, invasive of privacy or publicity rights, vulgar, obscene, profane or otherwise objectionable;
  • encourage conduct that would constitute a criminal offense, give rise to civil liability or otherwise violate any law;
  • impersonate or attempt to impersonate IT Support LA, an employee of IT Support LA, another user, person, or entity (including the use of unauthorized email addresses).
  • contain advertising or any solicitation with respect to products or services, unless IT Support LA, has expressly approved such material in advance of its transmission; or restrict or inhibit any other user from using or enjoying the Services.

Right to Terminate

We reserve the right to terminate your access to any portion or the entire Services for any or no reason, including your violation of this Terms of Use.


Right to Disclose Information

Without limiting the foregoing, we have the right to fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose your identity or the information you submit via the Services.

YOU WAIVE AND HOLD IT SUPPORT LA, HARMLESS FROM ANY AND ALL CLAIMS RESULTING FROM ANY ACTION TAKEN DURING, AS A RESULT OF, OR AS A CONSEQUENCE OF ANY INVESTIGATION BY EITHER US, LAW ENFORCEMENT, OR OTHER AUTHORITIES.


Intellectual Property

The IT Support LA, logo and all related names, logos, product and service names, show names, designs and slogans (collectively the Intellectual Property) are trademarks of IT Support LA, Inc., or our licensors. You are not permitted to use the Intellectual Property without our prior written permission. All other names, brands, and marks are used for identification purposes only and are the trademarks of their respective owners.

This Website, our Mobile App, all of the text, images, and content (including text, images, video, audio, and graphics) within this Website and Mobile App, any features, functionality, software, and layout are owned by IT Support LA, our licensors or other providers of such material and are protected by United States and international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.


Copyright Infringement

If you believe that we are using your copyrighted material on our website or Mobile App, please email our compliance department using the contact information below immediately. Please provide as much detail as possible to describe the material you are submitting your report about.


Third Party Websites and Resources

The Services contain links to other websites and resources provided by third parties, which are provided for your convenience only. This includes links contained in advertisements, including banner advertisements and sponsored links. IT Support LA, has no control over the contents, privacy practices, or the operation of those websites or resources. We accept no responsibility for these third parties or for any loss or damage that may arise from your use of their website, products, or services. If you decide to access any of the third party websites or resources linked to the Services, you do so entirely at your own risk and subject to the terms and conditions of such websites or resources.


Disclaimer of Warranties

THE SERVICES ARE PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, OTHER THAN THOSE WARRANTIES WHICH ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS TERMS OF USE. YOUR USE OF THE SERVICES OR MATERIALS OBTAINED THROUGH THE SERVICES IS AT YOUR OWN RISK. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.

NEITHER WE NOR ANY PERSON ASSOCIATED WITH US MAKES ANY WARRANTY OR REPRESENTATION WITH RESPECT TO THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY OR AVAILABILITY OF THE SERVICES.

WITHOUT LIMITING THE FOREGOING, NEITHER WE NOR ANYONE ASSOCIATED WITH US REPRESENTS OR WARRANTS THAT THE SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, THAT THE WEBSITE AND MOBILE APP OR THE SERVER THAT MAKES THEM AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL MATERIALS OR THAT THE SERVICES WILL OTHERWISE MEET YOUR NEEDS OR EXPECTATIONS.


Limitation of Liability

IN NO EVENT WILL IT SUPPORT LA, ITS AFFILIATES OR LICENSORS, VENDORS, EMPLOYEES, AGENTS, OFFICERS, OR DIRECTORS BE LIABLE FOR DAMAGES OF ANY KIND, UNDER ANY LEGAL THEORY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE, OR INABILITY TO USE THIS WEBSITE, THE MOBILE APP, THE SERVICES, ANY PRODUCTS YOU PURCHASE THROUGH THE SERVICES, ANY LINKED THIRD-PARTY SERVICES, ANY SERVICES OR ITEMS OBTAINED THROUGH THE SERVICES, OR THROUGH LINKED THIRD PARTY SERVICES, INCLUDING ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, LOSS OF DATA, AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE.

FURTHERMORE, IT SUPPORT LA, WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE CAUSED BY A VIRUS,  OTHER TECHNOLOGICALLY HARMFUL MATERIAL,  OR A DISTRIBUTED DENIAL OF SERVICE ATTACK (DDoS), THAT MAY INFECT YOUR COMPUTER EQUIPMENT OR HARDWARE, SOFTWARE, MOBILE DEVICES, DATA OR OTHER PROPRIETARY MATERIAL DUE TO YOUR USE OF THE SERVICES OR MATERIALS DOWNLOADED FROM THE SERVICES, OR ON ANY THIRD PARTY WEBSITE, PRODUCT, OR SERVICE LINKED TO THE SERVICES.

THE FOREGOING DOES NOT AFFECT ANY LIABILITY, WHICH IS INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS TERMS OF USE.


Indemnification

You agree to defend, indemnify and hold harmless IT Support LA, its affiliates and licensors and their respective officers, directors, employees, contractors, agents, licensors and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses or fees (including reasonable attorneys’ fees) resulting from your violation of the terms of this Terms of Use or your use of the Services, including, without limitation, any use of the content, services, or products other than as expressly authorized in this Terms of Use or your use of any information obtained from the Services.


Waiver

A failure by IT Support LA, to strictly enforce any provision of this Terms of Use shall in no event be considered a waiver of that provision or any part thereof. No waiver of IT Support LA, of any breach or default by you shall operate as a waiver of any other breach or default by you. No waiver shall have any effect unless it is specific, irrevocable, and in writing.


Severability

This Terms of Use will be enforced to the fullest extent permitted by applicable law. If any provision of this Terms of Use is held to be invalid, illegal, or unenforceable for any reason, by a court of competent jurisdiction, then such provision (a) will be interpreted, construed, or reformed to the extent reasonably required to render the same valid, enforceable, and consistent with the original intent underlying such provision; (b) such provision will remain in effect to the extent that it is not invalid or unenforceable; and (c) such invalidity or unenforceability will not affect any other provision of this Terms of Use.


Choice of Law

This Terms of Use shall be governed in all respects by the laws of the State of California, United States, without regard to conflict of law provisions. You agree that any claim or dispute you may have against IT Support LA, must be resolved by a state or federal court located in Los Angeles County, California. However, we retain the right to bring any suit, action, or proceeding against you for breach of this Terms of Use in your country, state, and county of residence or any other relevant country, state, and county. You agree to submit to the personal jurisdiction of the courts located within Los Angeles County, California for the purpose of litigating all such claims or disputes.


Section Headings

The section headings contained herein are for reference purposes only and shall not affect the meaning or interpretation of this Terms of Use.


Entire Agreement

This Terms of Use and our Privacy Policy constitute the entire agreement between you and IT Support LA, with respect to the Services and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, whether made orally or in writing.


Contact Us

We welcome your questions or comments regarding this Terms of Use. Please feel free to contact us at any time using the information below:

If you have any questions about this Terms of Use, please feel free to Contact Us at any time.