IT Help Desk Technician

Job details

Qualifications

  • Help desk: 5 years (Required)
  • CompTIA Network+ (Required)
  • Bachelor's (Preferred)
  • US work authorization (Preferred)

Full Job Description

Position Summary:

IT Support LA has been providing dependable, affordable, flexible IT support to small- and mid-sized businesses in Los Angeles and surrounding areas. We specialize in handling a wide range of crucial IT support services so business owners can focus on what matters: growing, expanding and improving their companies.
The Help Desk Technician role is essential in any IT Service operation. This role is responsible for overseeing the day-to-day activities of service desk operations to ensure the helpdesk team provides the client the support needed. The Help Desk Technician wears many hats. In addition to taking part in managing agents, the Technician also monitors operations to ensure tickets are addressed in a timely manner as well as servicing tickets when needed.

RESPONSIBILITIES

  • Effectively manage, develop, and train the service desk team.
  • Act as an escalation point.
  • Ensure all processes implemented and properly documented and enforced
  • Periodically audit process documents and improve when applicable
  • Provide monthly reporting to management.
  • Responsible for evaluating, testing & implementing new solutions for the service desk team.

QUALIFICATIONS

EXPERIENCE

  • Help Desk (5 years)
  • Experience working for an MSP (2 years)

EDUCATION

  • Bachelor's degree or equivalent

PERSONAL TRAITS

  • Solution driven
  • Results driven
  • Ambitious
  • Hardworking
  • Multi-tasking
  • Organized

SKILLS

  • Communication Skills
  • Leadership Skills
  • Critical Thinking skills
  • Problem solving skills
  • Documentation skills

This job is:

  • Permanent
  • Full-time
  • Monday-Friday (with occasional Saturday shifts with a week day off)
  • Day shift (10:00am-7:00pm)

Benefits:

  • Accident Insurance
  • Vision
  • Dental
  • Retirement Plan
  • Paid time off

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Employee discount
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

COVID-19 considerations:

IT Support LA is currently following all CDC regulations.

Education:

  •  Bachelor's (Preferred)

Experience:

  • Working with an MSP: 2 years (Required)
  • Help desk: 5 years (Required)

License/Certification:

  • CompTIA Network+ (Required)

Work Location:

  • One location

Work Remotely:

  • No

System Administrator

Job details

DESCRIPTION

IT Support LA is the best in class customer IT experience. We created this company to be everything that customers wished from IT but do not get; Extremely quick response time, knowledgeable staff that does not confuse the customer with IT lingo, communicative and outgoing help desk that redefines the IT experience of our customers.

We are looking for the best of the best, the ones who love solving problems, who love to be the heroes and understand that this is sometimes an unappreciative industry and the motivation sometimes must come in from within.

If you want to be the best and work with the best , our company is right for you. We are very demanding, and our clients are used to the absolutely best out there and that is why they choose IT Support LA. When you apply to work with us, you essentially agreeing to be up to the challenge in a high pressured but yet very interesting environment.

RESPONSIBILITIES

  • On Site setup of networks during client onboarding or an a la carte project
  • Provide level 2 escalation point for help desk
  • Work with vendor technical support to resolve issues or implement new solutions
  • Implement SaaS solutions as needed
  • Attend to infrastructure issues discovered by NOC
  • Document and improve department processes

QUALIFICATIONS

EXPERIENCE

  • 2-5 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
  • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, Deployment, MDM
  • Support of Cloud products: Office 365, SharePoint / OneDrive, Azure, Google
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms(DC, FS, TS, Print, IIS) as well as Active Directory, Group Policy, Basic Exchange Server, Basic SQL Server,
  • Support of BDR Products: Veeam, Azure, Local NAS
  • Support of Cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning
  • Basic understanding and Support of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware
  • Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching , VPN and Firewalls

EDUCATION

  • IT Certificates; CompTIA Network+ certified (certified in the past 2 years)

Personal Traits:

  • Able to work under pressure and independently
  • Have excellent verbal and written communication skills.

JOB AD

Position Summary:

IT Support LA is the best in class customer IT experience. We created this company to be everything that customers wished from IT but do not get; Extremely quick response time, knowledgeable staff that does not confuse the customer with IT lingo, communicative and outgoing help desk that redefines the IT experience of our customers.

We are looking for the best of the best, the ones who love solving problems, who love to be the heroes and understand that this is sometimes an unappreciative industry and the motivation sometimes must come in from within.

If you want to be the best and work with the best , our company is right for you. We are very demanding, and our clients are used to the absolutely best out there and that is why they choose IT Support LA. When you apply to work with us, you essentially agreeing to be up to the challenge in a high pressured but yet very interesting environment.

RESPONSIBILITIES

  • On Site setup of networks during client onboarding or an a la carte project
  • Provide level 2 escalation point for help desk
  • Work with vendor technical support to resolve issues or implement new solutions
  • Implement SaaS solutions as needed
  • Attend to infrastructure issues discovered by NOC
  • Document and improve department processes

QUALIFICATIONS

EXPERIENCE

  • 2-5 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
  • End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, Deployment, MDM
  • Support of Cloud products: Office 365, SharePoint / OneDrive, Azure, Google
  • Systems Administration: Knowledge of Microsoft Windows Server Platforms(DC, FS, TS, Print, IIS) as well as Active Directory, Group Policy, Basic Exchange Server, Basic SQL Server,
  • Support of BDR Products: Veeam, Azure, Local NAS
  • Support of Cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning
  • Basic understanding and Support of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware
  • Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching , VPN and Firewalls

EDUCATION

  • IT Certificates; ComptiA Network+ certified (certified in the past 2 years)

Personal Traits:

  • Able to work under pressure and independently
  • Excellent verbal and written communication skills.
  • Solution Driven

This job is:

  • Permanent
  • Full-time
  • Monday-Friday (with occasional weekend shifts with a week day off)
  • Day shift (8:00am-5:00pm)

Benefits:

  • Accident Insurance
  • Vision Reimbursement Plan
  • Dental Reimbursement Plan
  • Retirement Plan
  • Paid time off