Streamlining IT Management: How Susman Insurance Agency Transformed Its IT Environment with Local, Full-Service Support
Susman Insurance Agency is a California-based general insurance brokerage offering a wide range of insurance services, including home, auto, life, and disability coverage. As the agency expanded, its technology needs outgrew the limitations of a small, single-provider IT setup, creating operational risks and inefficiencies that made ongoing growth harder to support.
The Challenge
Prior to switching providers, Susman Insurance Agency relied on a small IT company consisting of just the owner and one technician. While initially sufficient, the setup became limiting as more systems, devices, and security responsibilities were added over time. With no backup coverage and limited capacity for onsite or timely service, the agency was exposed to unacceptable levels of downtime and operational bottlenecks.
They needed a partner that could not only troubleshoot issues but also anticipate them, with a local team large enough to respond quickly when problems arose.
The Solution
IT Support LA delivered a fully managed IT environment designed to replace the agency’s fragmented, single‑technician setup with a scalable and reliable support model. The approach was rooted in reducing downtime risk, improving responsiveness, and future-proofing the agency’s infrastructure.
At the outset, IT Support LA deployed new hardware to ensure that every system was up to date and supportable. The team then implemented centralized security management to ensure every device operated under consistent security policies and real‑time threat monitoring. They also established managed data backup services, giving the agency a dependable system for safeguarding critical files and maintaining business continuity.
In addition to strengthening security and backup processes, IT Support LA provided comprehensive technical support across all day‑to‑day needs. This included both remote troubleshooting for routine issues and rapid on‑site assistance when in‑person intervention was required. Beyond ongoing maintenance, the team offered continuous guidance on hardware and software upgrades, helping the agency make informed purchasing decisions and maintain reliable, up-to-date systems without overspending.
Results
- Gained access to a full team of IT professionals, delivering faster response times, broader technical expertise, and on-site support when needed
- Freed internal leadership from hands-on IT management, allowing greater focus on core business operations
- Achieved more stable, predictable IT performance, with fewer disruptions and no unanticipated system failures
- Reduced downtime and response lag through proactive system monitoring and rapid escalation for critical issues
- Improved reliability and data protection via fully managed backups and centralized endpoint security
- Increased confidence in overall cybersecurity posture, with consistent threat monitoring and real-time protection
- Kept infrastructure current and optimized through ongoing hardware and software recommendations tailored to business needs
“Once your business reaches a certain size, IT support becomes a necessary cost: you either handle it yourself or pay someone to do it right. Working with IT Support LA has made a huge difference. They understand our environment, they communicate when something needs to be addressed, and they help us make smart choices about upgrades. I feel confident we’re not going to fall behind or be surprised by issues we didn’t see coming. They’ve given us a stable IT foundation that positions us to grow without worrying about hidden risks.”
- Karl Susman, Susman Insurance Agency
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