System Administrator
Job details
DESCRIPTION
IT Support LA is the best in class customer IT experience. We created this company to be everything that customers wished from IT but do not get; Extremely quick response time, knowledgeable staff that does not confuse the customer with IT lingo, communicative and outgoing help desk that redefines the IT experience of our customers.
We are looking for the best of the best, the ones who love solving problems, who love to be the heroes and understand that this is sometimes an unappreciative industry and the motivation sometimes must come in from within.
If you want to be the best and work with the best , our company is right for you. We are very demanding, and our clients are used to the absolutely best out there and that is why they choose IT Support LA. When you apply to work with us, you essentially agreeing to be up to the challenge in a high pressured but yet very interesting environment.
RESPONSIBILITIES
- On Site setup of networks during client onboarding or an a la carte project
- Provide level 2 escalation point for help desk
- Work with vendor technical support to resolve issues or implement new solutions
- Implement SaaS solutions as needed
- Attend to infrastructure issues discovered by NOC
- Document and improve department processes
QUALIFICATIONS
EXPERIENCE
- 2-5 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
- End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, Deployment, MDM
- Support of Cloud products: Office 365, SharePoint / OneDrive, Azure, Google
- Systems Administration: Knowledge of Microsoft Windows Server Platforms(DC, FS, TS, Print, IIS) as well as Active Directory, Group Policy, Basic Exchange Server, Basic SQL Server,
- Support of BDR Products: Veeam, Azure, Local NAS
- Support of Cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning
- Basic understanding and Support of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware
- Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching , VPN and Firewalls
EDUCATION
- IT Certificates; CompTIA Network+ certified (certified in the past 2 years)
Personal Traits:
- Able to work under pressure and independently
- Have excellent verbal and written communication skills.
JOB AD
Position Summary:
IT Support LA is the best in class customer IT experience. We created this company to be everything that customers wished from IT but do not get; Extremely quick response time, knowledgeable staff that does not confuse the customer with IT lingo, communicative and outgoing help desk that redefines the IT experience of our customers.
We are looking for the best of the best, the ones who love solving problems, who love to be the heroes and understand that this is sometimes an unappreciative industry and the motivation sometimes must come in from within.
If you want to be the best and work with the best , our company is right for you. We are very demanding, and our clients are used to the absolutely best out there and that is why they choose IT Support LA. When you apply to work with us, you essentially agreeing to be up to the challenge in a high pressured but yet very interesting environment.
RESPONSIBILITIES
- On Site setup of networks during client onboarding or an a la carte project
- Provide level 2 escalation point for help desk
- Work with vendor technical support to resolve issues or implement new solutions
- Implement SaaS solutions as needed
- Attend to infrastructure issues discovered by NOC
- Document and improve department processes
QUALIFICATIONS
EXPERIENCE
- 2-5 years of IT Experience (Desktop Support, Systems Engineering, Systems Administration)
- End User Support / Desktop Support: Microsoft Windows, Microsoft Office, desktop and mobile device troubleshooting, Deployment, MDM
- Support of Cloud products: Office 365, SharePoint / OneDrive, Azure, Google
- Systems Administration: Knowledge of Microsoft Windows Server Platforms(DC, FS, TS, Print, IIS) as well as Active Directory, Group Policy, Basic Exchange Server, Basic SQL Server,
- Support of BDR Products: Veeam, Azure, Local NAS
- Support of Cybersecurity products: Barracuda, Webroot, Ironscales, Axcient, Spanning
- Basic understanding and Support of Storage and Virtualization platforms: NAS OS, Dell Equallogic, Hyper-V, VMware
- Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching , VPN and Firewalls
EDUCATION
- IT Certificates; ComptiA Network+ certified (certified in the past 2 years)
Personal Traits:
- Able to work under pressure and independently
- Excellent verbal and written communication skills.
- Solution Driven
This job is:
- Permanent
- Full-time
- Monday-Friday (with occasional weekend shifts with a week day off)
- Day shift (8:00am-5:00pm)
Benefits:
- Accident Insurance
- Vision Reimbursement Plan
- Dental Reimbursement Plan
- Retirement Plan
- Paid time off
Project Coordinator
WHO WE ARE:
Since 2002, IT Support LA has been providing dependable, affordable, flexible IT support to small- and mid-sized businesses in Los Angeles and surrounding areas. We specialize in handling a wide range of crucial IT support services so business owners can focus on what matters: growing, expanding, and improving their companies. We are a diverse group of dedicated problem solvers, who are results-driven and pride ourselves on building solid relationships with our clients.
We are proud and humbled to say that IT Support LA is ranked #1 as the best 501 Managed Services Provider in the Greater Los Angeles and Ventura County areas, awarded as the Best IT consultant in LA, and received the Local Excellence Award 2021 by UpCity.
WHAT WE DO:
At IT Support LA, our mission is to provide all-inclusive IT Services to small local businesses. We have redefined the IT experience by committing to go the extra mile to ensure quality results. Our focus is on customer success which results in long-lasting relationships.
We recognize that our people and our culture are paramount to our success. That’s why giving back to the community is extremely important to us. IT Support LA is actively involved in local community organizations such as Haven Hills supporting victims of domestic abuse, Pups Without Borders, a charity that rescues dogs in the US and Mexico, and the American Cancer Society’s Relay for Life.
WHO WE WANT:
You are the perfect Project Coordinator candidate if you can be persistent, tap into your imagination, accept help, embrace criticism, adapt to change, and remain clear on your goals to completion.
We require a highly efficient organizer who is extremely detail oriented.
A leader with excellent analytical and problem- solving skills.
An exceptional communicator who can always put the customer first.
A confident candidate with a no-excuses mindset whose core belief is honesty, and you never take shortcuts.
You are a loyal ambassador working in a collaborative and cooperative manner-we are building a family.
You are passionate about what you do and have a burning need to pursue something bigger and better.
You work hard and play hard because happy people do the best work!
RESPONSIBILITIES:
- Coordinate internal resources and third parties/vendors for the flawless execution of projects to ensure that all projects are delivered on-time, within scope and within budget
- Create and maintain project templates as needed
- Manage changes to the project scope, project schedule and project costs using appropriate verification techniques
- Establish and maintain relationships with third parties/vendors
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Responsible for ticket assignments and dispatching
- Perform other related duties as assigned.
QUALIFICATIONS:
- Dispatching Experience (1 years) – Required
- Office Administrative Experience (2 Years) – Required
CERTIFICATION DESIRED:
- High School Diploma
- Bachelor in Relevant
Help Desk Technician
WHO WE ARE:
Since 2002, IT Support LA has been providing dependable, affordable, flexible IT support to small- and mid-sized businesses in Los Angeles and surrounding areas. We specialize in handling a wide range of crucial IT support services so business owners can focus on what matters: growing, expanding, and improving their companies. We are a diverse group of dedicated problem solvers, who are results-driven and pride ourselves on building solid relationships with our clients.
We are proud and humbled to say that IT Support LA is ranked #1 as the best 501 Managed Services Provider in the Greater Los Angeles and Ventura County areas, awarded as the Best IT consultant in LA, and received the Local Excellence Award 2021 by UpCity.
WHAT WE DO:
At IT Support LA, our mission is to provide all-inclusive IT Services to small local businesses. We have redefined the IT experience by committing to go the extra mile to ensure quality results. Our focus is on customer success which results in long-lasting relationships.
We recognize that our people and our culture are paramount to our success. That’s why giving back to the community is extremely important to us. IT Support LA is actively involved in local community organizations such as Haven Hills supporting victims of domestic abuse, Pups Without Borders, a charity that rescues dogs in the US and Mexico, and the American Cancer Society’s Relay for Life.
WHO WE WANT:
You are the perfect Help Desk Technician candidate if you can be persistent, tap into your imagination, accept help, embrace criticism, adapt to change, and remain clear on your goals to completion.
We require a highly efficient problem solver who can remain objective when you are in the process of solving a problem.
You welcome the help of others and understand that some challenges require a team effort.
An exceptional communicator who can always put the customer first.
You can think outside the box and find more than one solution to address the problem.
You remain patient and cool headed when nothing works. After you have tried everything, you try something else.
A confident candidate with a no-excuses mindset whose core belief is honesty, and you never take shortcuts.
You are a loyal ambassador working in a collaborative and cooperative manner-we are building a family.
You are passionate about what you do and have a burning need to pursue something bigger and better.
You work hard and play hard because happy people do the best work!
RESPONSIBILITIES:
- Troubleshooting issues related to End User Devices including but not limited to: Desktops, Laptops, Mobile Devices, Printers, Scanners, Vendors, Applications, WiFi and more.
- Troubleshoot issues related to Company Infrastructure such as Office 365, G Suite, Windows Server Environments (2016, 2019), Cloud Infrastructure (Cloud File Storage, Cloud authentication)
- Follow proper company procedures such as response time, escalation, communication, and documentation.
- Properly handle your ticket workspace in the help desk system - everything clean, updated, resolved properly, and generally done aesthetically
- Provide constant communication proactively to avoid customer frustration or long time on their computers during working hours.
- Clear queue or minimum of 20 tickets every day, 365 days a year, no exception!
QUALIFICATIONS:
- Help Desk Experience (5 years) – Required
- Help Desk MSP Experience (2 Years) – Required
- Experience with Kaseya & IT Glue – Optional
CERTIFICATION DESIRED:
- CompTIA A+ - Required
- CompTIA Network+ - Required
- Microsoft MCSA – Optional (Will be required within 90 days)
- High School Diploma
Help Desk Dispatcher
WHO WE ARE:
Since 2002, IT Support LA has been providing dependable, affordable, flexible IT support to small- and mid-sized businesses in Los Angeles and surrounding areas. We specialize in handling a wide range of crucial IT support services so business owners can focus on what matters: growing, expanding, and improving their companies. We are a diverse group of dedicated problem solvers, who are results-driven and pride ourselves on building solid relationships with our clients.
We are proud and humbled to say that IT Support LA is ranked #1 as the best 501 Managed Services Provider in the Greater Los Angeles and Ventura County areas, awarded as the Best IT consultant in LA, and received the Local Excellence Award 2021 by UpCity.
WHAT WE DO:
At IT Support LA, our mission is to provide all-inclusive IT Services to small local businesses. We have redefined the IT experience by committing to go the extra mile to ensure quality results. Our focus is on customer success which results in long-lasting relationships.
We recognize that our people and our culture are paramount to our success. That’s why giving back to the community is extremely important to us. IT Support LA is actively involved in local community organizations such as Haven Hills supporting victims of domestic abuse, Pups Without Borders, a charity that rescues dogs in the US and Mexico, and the American Cancer Society’s Relay for Life.
WHO WE WANT:
You are the perfect Help Desk Dispatcher candidate if you can be persistent, tap into your imagination, accept help, embrace criticism, adapt to change, and remain clear on your goals to completion.
We require an efficient and organized representative who can remain cool and collected when you are listening to the client’s problem.
An exceptional communicator who can always put the customer first.
You are clear and concise when documenting incoming calls.
A confident candidate with a no-excuses mindset whose core belief is honesty, and you never take shortcuts.
You are a loyal ambassador working in a collaborative and cooperative manner-we are building a family.
You are passionate about what you do and have a burning need to pursue something bigger and better.
You work hard and play hard because happy people do the best work!
RESPONSIBILITIES:
- Answer all incoming customer calls and documenting issues
- Troubleshoot basic issues such as password reset and forgotten login credentials
- Follow proper company procedures such as response time, escalation, communication, and documentation.
- Assign tickets in the help desk system – everything notated correctly
- Provide follow up support for Help Desk Technician - constant communication proactively to avoid customer frustration or long time on their computers during working hours.
- Schedule and manage the Tech Calendar for escalated issues that cannot be resolved remotely.
QUALIFICATIONS:
- Customer Service Experience (2 years) – Required
- Help Desk Experience (1 years) – Required
- Help Desk MSP Experience – Preferred
CERTIFICATION DESIRED:
- High School Diploma
Field Technician
WHO WE ARE:
Since 2002, IT Support LA has been providing dependable, affordable, flexible IT support to small- and mid-sized businesses in Los Angeles and surrounding areas. We specialize in handling a wide range of crucial IT support services so business owners can focus on what matters: growing, expanding, and improving their companies. We are a diverse group of dedicated problem solvers, who are results-driven and pride ourselves on building solid relationships with our clients.
We are proud and humbled to say that IT Support LA is ranked #1 as the best 501 Managed Services Provider in the Greater Los Angeles and Ventura County areas, awarded as the Best IT consultant in LA, and received the Local Excellence Award 2021 by UpCity.
WHAT WE DO:
At IT Support LA, our mission is to provide all-inclusive IT Services to small local businesses. We have redefined the IT experience by committing to go the extra mile to ensure quality results. Our focus is on customer success which results in long-lasting relationships.
We recognize that our people and our culture are paramount to our success. That’s why giving back to the community is extremely important to us. IT Support LA is actively involved in local community organizations such as Haven Hills supporting victims of domestic abuse, Pups Without Borders, a charity that rescues dogs in the US and Mexico, and the American Cancer Society’s Relay for Life.
WHO WE WANT:
You are the perfect Field Technician candidate if you are ambitious, accountable, and punctual.
We require a highly efficient problem solver who can quickly and accurately resolve issues that clients have onsite.
An exceptional communicator who can work with multiple departments and clients who may not be IT savvy.
You can troubleshoot a variety of issues that cannot be resolved remotely.
A confident candidate with a no-excuses mindset whose core belief is honesty, and you never take shortcuts.
You are a loyal ambassador working in a collaborative and cooperative manner-we are building a family.
You are passionate about what you do and have a burning need to pursue something bigger and better.
You work hard and play hard because happy people do the best work!
RESPONSIBILITIES:
- Provide Level 1-1.5 as a dedicated on site technician for recurring customers
- Troubleshoot hardware and software issues while being on site
- Provide on site assistance for new installations
- Work with the office team (help desk, network, systems) on projects that require on site resources
- Assist with Help Desk issues when there are no on site tasks
QUALIFICATIONS:
- Minimum of 3 years of Customer Service
- Two years End User Support / Desktop Support
- Two years in MSP Helpdesk
- Office 365, SharePoint / OneDrive, Azure, Google
