Business is business. The fundamental tenets don’t change: You have a product or service you want to sell. The rest is figuring out the best way to sell it. Still, every business is unique in their own attitudes and approaches. One aspect ties them all together regardless of size or industry: IT.

In a digital world, computers and networks are the glue that holds everything together. Big or small, your business needs someone to perform IT duties in one form or another. You can either build your own in-house department or outsource your needs to a professional team.

If you choose the latter option, there is a wide range of options available to pick from. But with so many possibilities, where do you even start? What are you looking for and how can you maximize your chances of finding the perfect ‘fit’ for you?

IT teams want to embody the traits that companies are looking for in an ideal partner, so they stress over this question as well. Fortunately for us, our clients write glowing five-star reviews in various platforms, like this one on Clutch:

Reviews like this tell us two important things:
1) We are doing things right.
2) We must not become complacent.

These reviews also helped push us higher to the top company rankings on The Manifest – a business ranking platform.

Professional Initiative and Proactive Management

Typically, a significant portion of business heads have little to no idea of what to do or where to start with this issue, although some company bosses do know a thing or two about IT. Still, it’s not the norm.

In the review cited above, one of the major points that our client wrote about is that they were comfortable in the knowledge that everything will be handled. They just got out of the way and waited for everything to work.

CEOs aren’t looking for a seminar or a big learning curve, they just want things done. Their expectation upon signing a contract is to give their new technology partner the keys to the system and never have to worry about it again. They just want everything to work the way it should.

Responsiveness In Remote Times

When you partner with a top-notch IT team, a certain level of trust is given that we’ll do what we say we’ll do. One thing we do to encourage that trust is to maintain a reliable response timetable.

Our reviewing client talked about always having a feeling that they can reach out to us whenever they need. This gave him peace of mind as a business owner since he fully trusts that we’re not a fly-by-night operation. Two things that companies need and justifiably demand: Reliability and Consistency.

A solid reputation for reliability and consistency can change the world in terms of how companies will view your team. For our part, we’ve already proven what we’re capable of. In fact, if what you read in that review is exactly what you need then contact us today.

Frequently Asked Questions

Why do you need IT support?

Two main reasons:
1) To ensure that your network runs smoothly, with as little downtime as possible in order to maintain productivity and attain company goals.
2) To ensure that your data is effectively protected, stored, and backed up.

What are different types of IT support?

In terms of business support there are really only two models worth looking at, although software for specific industries, such as insurance, offer support – but the support is limited to their own software and its immediate interaction with the network. Full IT is still needed – typically supplied by one of these two types:
1) Managed IT Services: Features remote monitoring & repair, onsite tech services, proactive and preventive maintenance, security, and backup and disaster recovery among other services. This model provides services on a retainer or subscription basis – usually billed monthly.
2) Time & Materials or Break/Fix provided by companies with varying degrees of expertise. Typically has no remote repair – it’s based on a tech coming out to fix whatever breaks and is paid by the hour.

Small Business Trends breaks various IT offerings down into sub-categories HERE.

What should I look for in an IT support company?

For a thorough checklist and what to ask prospective Managed Services Providers, please see our page on this site HERE. The quick rundown of the top 5 things you need in an MSP:
Proactive Management.
No Long-Term Contracts.
Experience, Certifications, and On-going Training.
Clear Response Times.
Data Security Expertise.

What do you get from an MSP?

At a minimum, a qualified MSP should offer:
Full IT infrastructure management
Network and server optimization
Onsite tech support
Remote monitoring and support - Help Desk
Cybersecurity
Back up and Disaster Recovery
Cloud services
Vendor management
IT budgeting and road map
Reporting

How secure is your network?

As a reputable member of the IT Support Los Angeles community since 2002, we offer a FREE, no-risk network and security assessment. It is a non-intrusive scan that allows us to deliver a comprehensive report that is yours to keep. No strings, and no obligation to ever use our Managed IT Services.

The best defenses are expert cybersecurity to protect your data from theft, and a top-notch MSP to ensure continued reliability and defenses against newly emerging threats.

With our 100% Money Back Guarantee in writing, we offer a risk-free way for prospective clients to try us out. Because we do not require a ‘hard’ contract, our clients can fire us at any time with 30 days’ notice. We have to be good.

Among the services we provide:

IT HelpDesk Service
Onsite IT Support
Cybersecurity
Cloud migration and management
Email migration services
Backup and disaster recovery
VoIP phone systems
IT disposition and recycling
Office moves
White label services (IT to IT)

IT Support LA is an award-winning Managed Services Provider (MSP):
o  3 Years awarded Best IT by the Small Business Expo
o  Awarded 2nd best company of any type in the US by the Small Business Expo SB100
o  Awarded Best IT in California by Channel Futures
o  Winner of Best IT in Los Angeles by Channel Futures
o  Listed as one of the world’s Top 501 MSPs by CRN and in the top 250 in the   ‘Pioneer’ listing
o  4 years listed as one of the Top 501 MSPs in the World by Channel Futures
o  Listed as #21 MSP in the World in Channel Futures NextGen 101
o  Globee 2021 Bronze Award winner for Chief Technology Officer of the Year
o  Globee 2022 Gold Award winner for Chief Technology Officer of the Year
o  Named one of 2022’s 50 ‘Best’ businesses in California by UpCity
o  Named Best of IT winner by UpCity
o  Winner of Local Excellence Award for 2021, 2022 and 2023 by UpCity
o  Named Best of Cloud Consulting winner by UpCity
o  Certified as Top Managed Services Provider and Cybersecurity Pro by UpCity
o  Named Best IT in Los Angeles by Expertise.com.

Schedule a Free Security Assessment Today!

Zero Trust is quickly becoming a security expectation around the world. Our team of security experts can help you get started deploying it successfully. Deploying it is a continuous journey towards a more secure future. We’re happy to be your trusted guides.

Contact us today to schedule a FREE network and security assessment.

818-805-0909