What are Managed Services?

IT Support LA manages all your IT services for a flat-rate fee so you can focus your efforts on spurring your revenues to grow. We tailor your IT solutions to fit you. Let us give you the peace of mind you deserve.


This is the ‘Managed’ part in Managed IT Services. IT companies like to throw this ‘Buzz Word’ out there, but very few deliver on the promise or even really know what it means:

Is your IT provider really PROACTIVE?

- When your internet is down, do you call your IT provider, or do they notify you?
- When Disk C is full on a computer, who notifies who?
- When workstations or your server have reached capacity, is it a surprise, or has your IT provider already informed you that they were close to maxing out?

IT Support LA actually Manages your Services. We know your system inside and out, and in any of the above scenarios, and more, you can expect us to notify you, not the other way around.

What Proactive Managed Services Mean to You:

  • Vendor Management – Even if we are not the vendor, we will call any vendor that effects your electronic business communications: For example, your internet or VoIP phone systems. You don’t need to call, we will.
  • 24/7 HelpDesk Support; 24/7 Monitoring and Repair – We often repair issues before you even know about them. If you are working on weekends and Holidays, so are we. We are always here for you.
  • We are your Virtual CIO – We are more than just a ‘fix-it’ outfit. We understand the technical needs of your business, and how new technology can help you better meet your goals. We are your Technology Partner.
  • Policies and Procedures – We create and implement internal Policies & Procedures that are specific to your business, the flow of data, and the particular needs of your users. We are your IT department, as if we had an office there
  • Cybersecurity Platform – From Firewall to Antivirus to User Security Training to a secure, protected Backup System, where reliable data retrieval is routinely tested, we keep your system safe from top to bottom.
  • Dedicated In-House Team – For both HelpDesk support and onsite tech visits, you will know your team – both your primary and secondary contacts. No need to explain anything to some ‘new guy’ every week. Everybody that serves your needs is here – local. NO OUTSOURCING.
  • Project Management – We set the Policies and Procedures, and your Dedicated Team faithfully follows our own Project Management guidelines. You can expect that our service is done in a consistent, organized manner that you can count on.

Managed IT Services Q & A

Q: What are Managed IT Services?

A: At a minimum, Managed IT Services provide proactive IT support 24/7, through monitoring, repair, and maintenance, performed by both IT Help Desk  and on-site technicians, although the range of services offered by a Managed Services Provider can be massive. Hardware as a Service (HaaS)  and Software as a Service (Saas) may be included as well.

Q: Why do you need Managed IT Services?

A: Using Managed IT Services saves money – both in IT costs, but in terms of cutting downtime and productivity loss. Everything about IT support and services is taken care by the Managed Services Provider of with minimal client involvement. This allows the client to concentrating only on their business goals – not their IT support. Forbes provides an excellent overview of the factors that help determine if a Managed Services Provider is a good fit for your business.

Q: How much should Managed IT Services cost?

A:  Managed IT Services usually consist of a monthly subscription or retainer fee arrangement with the Managed Services Provider, and the costs depend on the range of services. The range can go from a ‘bare-bones’ arrangement at $80+/per user/per month, to the more all-inclusive IT Support Service Level Agreement (SLA) pricing which generally falls between $100 to $175 per user/per month. Especially for small business IT services, one should look suspiciously at anything higher than $175. According to Thumbtack, the overall average price for minimal Managed IT Services runs $80 to $100 per user per month.

Q: What are the key concepts underlying IT Services Management?

A:  The key concept is that IT Services Management take a proactively holistic approach to network infrastructure – looking after the whole rather than dealing only with individual components. We do this with IT support 24/7, monitoring and predictive maintenance. As issues arise in components, we not only address them, but examine why the issue occurred and how it matters in relation to the overall infrastructure. This is extremely important for small business IT support.

Q: Why choose Managed IT Services?

A: There are many excellent reasons to choose Managed IT Services, but the most important are the client’s peace of mind and bottom line. The client is able to focus completely on their goals, rather than IT support, which is the job of the Managed Services Provider. The old school ‘Break & Fix’ model of IT support leaves the client open to frequent and ongoing emergency situations. A Managed Services Provider keeps things running at an optimum level, but behind-the-scenes, primarily out of sight.

Q: What is a Managed IT Service?

A:  A Managed IT Service is an all-inclusive methodology which provides IT support on an ongoing retainer basis. It includes, but is not limited to IT support 24/7, including remote monitoring, maintenance and repair, unlimited on-site technical services, vendor management (for other communications vendors, such as internet and VoIP phone systems. The Managed Services Provider operates as the virtual CIO for the client.

Q: Why use IT Managed Services?

A: The short, but ultimate answer is to make more money. IT Managed Services curtail downtime and loss of productivity. The Managed Services Provider takes every aspect of office communications under the IT Managed Services umbrella, including how data and work flows through the network, even if we are not the vendor (for example: internet and internet phone systems), thus freeing the client to focus solely on their company goals. This is essential for small business IT support.

Q: Who needs Managed IT Services?

A: Every company needs IT Support of some kind. A ‘garage startup’ may do things themselves, but it won’t be long before they will need to look at some form of IT outsourcing services. Typically, once a business has a minimum of 10 users, they will need IT support and services, both financially and productivity-wise, although for small business IT support, a company can benefit greatly, depending on the nature of their business and the complexity of their network setup. Once a business grows to the 10-user threshold and uses a Managed Services Provider, there should be very little difference between large and small business IT support.

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