What are Managed Services?

IT Support LA manages all your IT services for a flat-rate fee so you can focus your efforts on spurring your revenues to grow. We tailor your IT solutions to fit you. Let us give you the peace of mind you deserve.


This is the ‘Managed’ part in Managed IT Services. IT companies like to throw this ‘Buzz Word’ out there, but very few deliver on the promise or even really know what it means:

Is your IT provider really PROACTIVE?

- When your internet is down, do you call your IT provider, or do they notify you?
- When Disk C is full on a computer, who notifies who?
- When workstations or your server have reached capacity, is it a surprise, or has your IT provider already informed you that they were close to maxing out?

IT Support LA actually Manages your Services. We know your system inside and out, and in any of the above scenarios, and more, you can expect us to notify you, not the other way around.

What Proactive Managed Services Mean to You:

  • Vendor Management – Even if we are not the vendor, we will call any vendor that effects your electronic business communications: For example, your internet or VoIP phone systems. You don’t need to call, we will.
  • 24/7 HelpDesk Support; 24/7 Monitoring and Repair – We often repair issues before you even know about them. If you are working on weekends and Holidays, so are we. We are always here for you.
  • We are your Virtual CIO – We are more than just a ‘fix-it’ outfit. We understand the technical needs of your business, and how new technology can help you better meet your goals. We are your Technology Partner.
  • Policies and Procedures – We create and implement internal Policies & Procedures that are specific to your business, the flow of data, and the particular needs of your users. We are your IT department, as if we had an office there
  • Cybersecurity Platform – From Firewall to Antivirus to User Security Training to a secure, protected Backup System, where reliable data retrieval is routinely tested, we keep your system safe from top to bottom.
  • Dedicated In-House Team – For both HelpDesk support and onsite tech visits, you will know your team – both your primary and secondary contacts. No need to explain anything to some ‘new guy’ every week. Everybody that serves your needs is here – local. NO OUTSOURCING.
  • Project Management – We set the Policies and Procedures, and your Dedicated Team faithfully follows our own Project Management guidelines. You can expect that our service is done in a consistent, organized manner that you can count on.

Your New and Redefined IT Experience Begins with a FREE Consultation.
Give us a call or schedule online today!